Restart safely
Save a copy of important work, close Folio PDF Studio, and open it again.
Customer support
How can we help?
Folio is designed to work locally. You can ask for help without sending your document.
Direct email support
Contact the Folio team
Include what you were doing, the exact steps that caused the issue, and any error message you saw.
Quick troubleshooting
Store licensing
Sign in to Microsoft Store with the purchasing account, confirm the device is online, then choose Check again in Folio.
Printing
Use the same paper size and orientation in Folio and the printer driver. Disable extra driver scaling when Folio already applies custom scaling.
Scanned PDFs
Choose the correct offline OCR language before recognizing or editing scanned text.