Customer support

How can we help?

Folio is designed to work locally. You can ask for help without sending your document.

Direct email support

Contact the Folio team

Include what you were doing, the exact steps that caused the issue, and any error message you saw.

Tell us what happened and how to reproduce it. Do not attach confidential documents.

Describe the task you want to complete and how the improvement would help.

These links open a draft in your email app. Nothing is sent until you choose Send. If no email app opens, write to aalmayoof@hotmail.com.

Save a copy of important work, close Folio PDF Studio, and open it again.

Use the same paper size and orientation in Folio and the printer driver. Disable extra driver scaling when Folio already applies custom scaling.

Choose the correct offline OCR language before recognizing or editing scanned text.